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subtel® FAQ - Frequently Asked Questions

Find answers to common questions and queries about subtel.co.uk in regards to everything from compatibility issues, online support and exchange and return policies. If you have a problem that’s not covered in this FAQ, please contact us at info@subtel.co.uk.

Shipping and delivery

Delivery to France usually takes between 2-3 working days with letter and 2-5 working days with Colissimo.
You can contact our customer service by either email or phone:
- email: b2b@subtel.fr
- telephone: 0805 11.31.88 (free call)
If you have an order number, please reference when contacting us to help us in finding a speedy solution.
If your parcel has not arrived within the specified time, please contact our customer service team at b2b@subtel.fr for help and further options.
If you have received an incorrect product, please contact our customer service department at info@subtel.co.uk, explaining the problem. Please include photos of the product received to enable us to resolve your problem as quickly as possible.

Payment options

  • Credit card (VISA, Mastercard and American Express)
  • Bank transfer
  • Chèque
  • Paypal
You can download all invoices and receipts directly from your customer account. We also send a copy of the invoice with all dispatch confirmation emails.

3-year warranty

subtel® GmbH offers a 3-year warranty on all products. After this period has expired, the warranty is no longer valid. You can find further information on our "Warranty" page.